Accessible Hotels in Zhangjiajie

The staff is very helpful and kind. They helped us plan our itenary and book tickets on our behalf. The hotel also offers a free airport pickup by car and shuttle to Zhangjiajie National Park Middle gate. The swimming pool is well maintained and great pleasure to swin after a long day of hiking. From the pool you have direct mountain view, and by taxi it is only 14 minutes to the national park and about 30 minutes to Wulingyuan village.

Very helpful staff with professional advice on trips around. The only device we were missing was a dryer.

Amazing hotel complex right at the foot of the Zhangjiajie National Forest Park featuring a spectacular pool with full-scale views of the nearby mountains. Cosy rooms, each one featuring a unique design. Private bathroom on the terrace featuring a great view from the bath tub, modern showers and a traditional private wood-fired oven. High quality mattress, all ammenities in the bathroom. But what REALLY made this stay unique is the care and attention provided by the staff, especially Linda from the reception. She's not only there to arrange pickup and airport transfer at a reasonable price, she plans each and every day of your stay individually based on your personal preferences to make the very best out of your time in this lovely place. A custom itiniery for each day, pre-booking of all necessary tickets, arrangement of transfers of private cars for longer trips, optimized solutions for luggage logistics to save time, even pre-written notes in Chinese to show to park employees to ensure smooth admission - everything is taken care of in a most experienced, professional, yet warm-hearted way. HIGHLY RECOMMENDED!

The hotel was super nice! I would say the most comfortable bed you could ask for after such tiring hikings! Zhangjiajie National Park routes can be tricky to figure out, but thanks to the help of the staff we’ve been able to plan our activities :) Overall an amazing experience!

Not far from Yuanjiajie, convenient to get out. The hotel’s decoration is nice, the front desk staff are polite and can speak English, and the rooms are clean as well. Satisfied.

Excellent staff, food and beautiful property

This is an exceptional property, their staff is top class and the only complaint I have is that they are not rated higher. They went above and beyond in their service and more than once their staff (mufeng) gave us advise about our itinerary that saved us a lot of time and money. The property is very well maintained and managed. Has a full fledged gym and washer dryer available for guests to use. Not only you don’t pay hefty hotel laundry charges but the butlers actually help to pick up and deliver your laundry back at room for no charge. Hotel Area is huge, rooms are good sized, with luxurious amenities, Pool is great - cool and clean - my family used it and didn’t mind that it was outdoors. There is a lively environment around the pool as guests sit out late evening chatting and enjoying, it’s good to soak in. Location is perfect - It is very close to national forest park, Grand Canyon, lake Baofeng and yellow dragon caves. Certainly helped save upto an hour in driving. Another thing of note is their spa - exceptional service and quality of massage. It is more pricey than the shops outside but you get what you pay for with outside by road spas. If you want a truly memorable relaxing spa experience this is the one. I had an ear cleaning, a body massage and a foot massage! Breakfast is good, first time I’ve seen pricing based on height / age - very unique. We had lunch and dinner just outside the hotel there are great local cuisine restaurants. They had a check in gift for kids which my son loved getting. I can’t fault the property specially after the experience I had at another property in same town! They helped me out with translation and support when I needed it most! Pls don’t get fooled by some other 9.9 rated properties in the area, read your reviews carefully and go with brand name properties. I chose Hilton and honestly felt I was at a world class property living up to the Hilton brand name!

The staff was extremely nice and supportive - giving information, helping us getting around etc.

Their home environment is very nice and I'm also very satisfied with their Western food. Their family also arranged for me to be picked up at the airport.

The property is in a perfect location, in a quiet area close to the South Gate of the park. We got a really nice room, spacious with a very comfortable bed. Swimming pool is huge with a nice and cozy garden around it. Dinner was very good and freshly cooked, one of the best meals of our stay in China. The owners are very kind and they drove us to the entrance park multiple days. I definitely recommend this hotel, hope to be back soon.