Five-Star Hotels in Chetumal

size, comfortable, nice location to port

I loved the space; it was amazing. I loved the concept, I loved the food, the lake was amazing, the rooms are comfortable, beautiful, and in the middle of a jungle. The rainforest was amazing, loved the green, and being in the middle of the forest.

I don’t normally write reviews of plats so like as I like to keep them secret! But these people really deserve one!! Really beautifully and thoughtfully done. Plenty of space and a nice mix of coziness and openess. Lovely room on platform in the trees. Very comfortable beds. Very good food.

Very nice staff and unique location.

Beautiful hotel with amazing facilities. Rooms are big and very nice. The sun deck and pool area is gorgeous and the views stunning. Staff is very nice and welcoming. Overall a great stay and I will definitely be back!

I had an amazing time at this property! The rooms were spacious and provided a great view of the lagoon. The balcony was amazing with a private pool and hammock. I enjoyed the restaurant and sun beds as well. The location of the hotel is great and very close to the town. The hotel staff was so kind and they helped us call taxi's to and from the property when we would head to town. They went above and beyond to ensure we had a great time. I will definitely be back and recommend to anyone going to Bacalar!

Very peaceful place, with enough privacy per room (You do not get to feel overcrowded any time). Breakfast was exceptional, staff was always extra helpful and super friendly. Overall a great experience and a great place to stay at. 100% recommended :)

The hotel is really nice and welcoming, the rooms are clean and the staff is really kind and willing to help with any need. They offer the lagoon tour (really recommended) and other tours in the area.

We arrived very early, 6am and the hotel were very accommodating and provided us a room straight away. We had booked a room with sea view. The wi-fi was not working upon arrival and shortly after checking in we were offered a room on a different floor, the WiFi was working on that floor but the view from the room was amazing. I woke every morning to watch the sunrise during our three day stay there. I would definitely recommend a room with view of the lagoon. See attached pictures of sunrise. The staff have a basic grasp of English and it was more than my Spanish but they were very helpful and where we couldn't understand each other we used Google translate. We had meals in the restaurant, the menu was changed whilst we were there and compared to other places nearby the cost was slightly cheaper. There is a small pool and some seating by the lagoon, it was nice to sit by the lagoon and watch the boats go by and also there was a bit of a breeze there. It was very hot and humid during our stay so the breeze was much welcomed. Our room was a good size, we had two double beds. The air-conditioning was much needed at some times to cool down and worked well. There is a smart tv although we didn't really use this much during our stay. Taxi was arranged for us to go to the bus station when we were leaving. Overall really enjoyed our stay at the hotel, it was a 20 minute walk to where we had arranged a boat trip of the lagoon and less than ten minutes by taxi to a supermarket. Highly recommend and would not hesitate to stay if we visited again.

Leaving this place is like leaving paradise.