Ski-to-door

Serras Andorra

–Excellent location – show map
+84 photos
Scored 9.1
Rated wonderful

Staff

9.6

About this property

Serras Andorra is located in the Vall d’Incles region of Andorra with wonderful views of the Grandvalira mountains. The only hotel in Andorra with its own ski slopes reopens its doors, after a renovation process, by Serras Collection, to make it the best 5 * GL in Andorra. The rooms at Serras Andorra are designed with your well-being in mind, our 57 rooms and suites are very spacious and bright. Most rooms have mountain views and have a balcony or terrace. At SERRAS we are truly passionate about gastronomy. Our culinary offer is committed to reinterpretations of traditional Catalan cuisine with a modern and fresh touch. Our gastronomic proposal is an explosion of flavors that are based on quality, seasonal and local products, highly appreciated by both our most demanding local customers and our hotel guests. The hotel is just a 20-minute drive from Pas de La Casa and from Andorra La Vella. The town of Canillo is less than 10 minutes’ drive from the Serras Andorra. In winter months, free transport is provided to Grandvalira Ski Resort, and in summer to the main starting points for hiking trails.

Couples in particular like the location – they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Indoor swimming pool
  • Private Parking
  • Spa
  • Free Wifi
  • Family rooms
  • Skiing
  • Fitness center
  • Restaurant
  • Bar

Property highlights

  • Top Location: Highly rated by recent guests (9.0)

  • Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental, Full English/Irish, Buffet

  • Private parking at the hotel

  • Ski-to-door

Loyal Customers

There are more repeat guests here than most other properties.

Availability

Select dates to see this property's availability and prices

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Room Type
Number of guests
 
2 twin beds
and
1 king bed
1 king bed
1 queen bed
1 king bed
1 king bed
Bedroom 1
1 queen bed
Bedroom 2
2 twin beds
2 twin beds
and
1 king bed
Bedroom 1
1 queen bed
Bedroom 2
2 twin beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

Melissa
United States United States
“The hotel is beautiful and cozy with incredibly friendly staff. the restaurant was superb. The location fantastic with incredible hiking just up the street.”
Eva
United States United States
“It was so beautifully decorated and clean. The room was fantastic and very roomy, perfect for our family (we have a 6 month old)”
Fatemeh
United Arab Emirates United Arab Emirates
“the hotel ambience, great helpful staff and super cosy and spacious rooms and cleanliness was excellent.Location is nice but there is nothing around it. Having a car helped us alot”
Natalia
Spain Spain
“We stayed at the Serras second time, and will come back again! We loved everything about this place, felt very comfortable and always had attention from the staff! The food at the restaurant was very delicious and staff friendly! Ski rentals and...”
Edgar
Puerto Rico Puerto Rico
“The food was very good at Serras and the assistance of the hotel staff was exceptional.”
Inbal
Israel Israel
“Super nice and friendly staff. Spa was wonderful and big, have hours for adults only which was great. Breakfast was super tasty. Stunning location with beautiful nature around. King size bed was super comfy and room was nice!”
Maxym
United Arab Emirates United Arab Emirates
“Very helpful staff helped us with everything we needed starting from dinner to arranging a hike”
Dalal
Kuwait Kuwait
“Love the ski to door the children had a great time the school and the instructor was great with kids and so patient with them”
Eline
Singapore Singapore
“Beautiful in 2023 newly refurbished hotel right at the foot of the beginners ski slopes. The staff and service were EXCEPTIONAL. They made us feel so welcome from the moment we arrived till the moment we left. Nothing was too much. They even...”
Peter
Australia Australia
“Our stay at Serras was exceptional . Great team & amazing hospitality both front desk plus in restaurants. Emilce really made us feel welcomed and was very helpful. The food at the restaurant was excellent and well priced. Location for outdoor...”

Hotel area info

Restaurants

1 Restaurant On Site
Restaurante Bruna
  • Cuisine
    Mediterranean
  • Open for
    Breakfast • Lunch • Dinner
  • Ambience
    Family-friendly • Modern
  • Dietary options
    Vegetarian • Vegan • Gluten-free • Dairy-free

House rules

Serras Andorra takes special requests – add in the next step!
Check-in
From 3:00 PM to 11:30 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 1:00 AM to 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free
3 - 10 years
Extra bed upon request
€ 30 per child, per night
11 - 15 years
Extra bed upon request
€ 55 per child, per night
16+ years
Extra bed upon request
€ 95 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional fees may apply.
Accepted payment methods
VisaMastercardCash

The fine print

Must-know information for guests at this property

Children under 2 years old can stay for free in the room. All requests are subject to the room category. Meals or extra services required are not included and should be paid at the hotel.

Parking fees are EUR 25 per day, per car. We require advance booking. Please contact the property directly.

During the high season period from December 20, 2025 – January 6, 2026 we require 100% deposit prepayment in advance upon booking. From February 1, 2025 to March 1, 2025, we require 100% deposit prepayment in advance upon booking in order to guarantee the reservation.

The New Years Eve Gala Dinner is mandatory for all guests staying on 31 December, prices are not included in the accommodations. Events team will contact you in order to pre-book.

When booking 7 rooms or more, different policies and additional supplements may apply.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Serras Andorra of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.