Sustainability certification

DoubleTree By Hilton London Excel

–Great location - show map
+100 photos
Scored 8.2
Rated very good

Staff

8.8

Property highlights

About this property

Located on the waterfront, DoubleTree By Hilton London Excel is just 0.5 miles from London City Airport. With a bar and restaurant, and the Docklands Light Railway is only 0.3 miles away. This 4-star hotel offers bright rooms each with free WiFi access, a 40-inch LED TV and a private shower room with complimentary toiletries. Some of the spacious suites feature balconies, with views across the waterfront. This DoubleTree By Hilton London Excel has a Fitness Room with cardio equipment, free for all guests. With superb waterfront views, The Restaurant provides modern Italian cuisine, prepared with the finest ingredients. The Bar offers a relaxing space to enjoy a drink. There is also 24-hour room service available. A hot and cold breakfast buffet serves a range of fruits, home-baked croissants, Fair Trade coffee and a traditional English breakfast. The O2 Arena and Canary Wharf are just a 10-minute train ride away. Closer by, the ExCel Exhibition Center is next door to the hotel.

Couples in particular like the location – they rated it 8.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Free Wifi
  • Parking on site
  • Family rooms
  • Non-smoking rooms
  • Fitness center
  • 2 restaurants
  • Facilities for disabled guests
  • Tea/Coffee Maker in All Rooms
  • Bar
Doubletree by Hilton, Axiom Hospitality
Hotel chain/brand
Doubletree by Hilton

Top Location: Highly rated by recent guests (8.3)

Breakfast Info

Continental, Full English/Irish, Vegetarian, Gluten-free, Buffet

  • Parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.

Availability

Select dates to see this property's availability and prices

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Room Type
Number of guests
 
1 queen bed
1 queen bed
1 queen bed
1 sofa bed
and
1 queen bed
2 twin beds
2 twin beds
2 twin beds
2 twin beds
1 queen bed
1 king bed
1 king bed
1 king bed
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Sustainability

This property has 5 third-party sustainability certifications.
Green Key (FEE)
Green Key (FEE)
Green Tourism
Green Tourism
ISO 14001:2015 Environmental management system
ISO 14001:2015 Environmental management system
Certified by: DEKRA Certification, Inc.
ISO 50001:2018 Energy management systems
ISO 50001:2018 Energy management systems
Certified by: DEKRA Certification, Inc.
ISO 9001:2015 Quality management systems
ISO 9001:2015 Quality management systems
Certified by: DEKRA Certification, Inc.

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

Carole
United Kingdom United Kingdom
“How friendly and clean it was, breakfast was amazing.”
Selina
Finland Finland
“The room was lovely, comfortable, and felt safe. Staff was lovely. Location was a bit further from central London, but easy to travel with the DLR and tube.”
Asamoah
United Kingdom United Kingdom
“The location was brilliant and gave me easy access to central. The staff were very helpful. Our room had an ironing board which was a bonus . Loved the breakfast buffet.”
Vos
United States United States
“I liked it all. From the moment you come in to the moment you leave, it was all fantastic.”
Claudia
United Kingdom United Kingdom
“We spent the days out, leaving early in the morning and returning late in the evening. The staff was friendly. The check-in was easy. The room was very clean and the bed very comfy. The shower had good water pressure. We did not have any meals at...”
Jemma
Bahrain Bahrain
“We came for a festival, great location and close to train line. Friendly staff and they let us check in early and we got a cookie on arrival :)”
Zoe
United Kingdom United Kingdom
“The staff were helpful and lovely, our room was excellent and very clean we have no complaints”
Katie
United Kingdom United Kingdom
“The staff were fabulous. location was perfect for an uber to the 02 as we had a concert to attend. Also noticed that the hotel maids were cleaning handles and door frames which is always a good sign! we didn't eat at the hotel but the food...”
Jane
United Kingdom United Kingdom
“Perfect location for the Excel centre and also for getting into the centre of London. Lovely waterfront setting. Excellent hotel, staff both professional and friendly. We were given warm cookies on arrival, an unexpected added bonus. Breakfast,...”
Marcus
United Kingdom United Kingdom
“Room good, breakfast very good. All in all a good place to stay.”

Hotel area info

Restaurants

2 Restaurants On Site
The Salt Port Restaurant & Delicattessen
  • Cuisine
    British
  • Ambience
    Family-friendly • Modern
  • Dietary options
    Vegetarian • Gluten-free
The Bidder & Co Lounge
  • Cuisine
    British
  • Ambience
    Family-friendly • Modern
  • Dietary options
    Vegetarian • Gluten-free • Dairy-free

Amenities of DoubleTree By Hilton London Excel

Great facilities! Review score, 8.4

Most popular amenities

  • Free Wifi
  • Parking on site
  • Family rooms
  • Non-smoking rooms
  • Fitness center
  • 2 restaurants
  • Facilities for disabled guests
  • Tea/Coffee Maker in All Rooms
  • Bar

House rules

DoubleTree By Hilton London Excel takes special requests – add in the next step!
Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of £50 is required on arrival. That's about $65. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed on request. Charges may apply.
Groups
When booking more than 5 rooms, different policies and additional fees may apply.
Cards accepted at this hotel
American ExpressVisaMastercard Cash is not accepted

The fine print

Must-know information for guests at this property

A credit or debit card authorization of at least GBP 50 is required upon check in at the hotel, from the person(s) staying at the hotel

If the booking is an advance purchase (non refundable booking), the actual card used to reserve and make pre-payment for the room must be presented upon arrival. If this is not possible, the charge on the original card provided will be refunded and credit card payment will be requested before room keys are issued.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Parking is subject to availability due to limited spaces.

A damage deposit of £50 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.