Sustainability certification

DoubleTree by Hilton Surabaya

–Excellent location – show map
+50 photos
Scored 8.9
Rated excellent

Staff

9.4
  • Swimming pool
  • Free Wifi
  • Bathtub
  • Air conditioning
  • 24-hour front desk
  • Daily housekeeping
  • Non-smoking rooms
  • Safe
  • Elevator
  • Parking on site

About this property

Elegant Accommodations: DoubleTree by Hilton Surabaya in Surabaya offers a 5-star experience with a year-round outdoor swimming pool, sauna, fitness center, terrace, and free WiFi. Comfortable Amenities: Guests enjoy private check-in and check-out, a 24-hour front desk, concierge service, and a business area. Additional facilities include a kids' pool, children's playground, and free bicycles. Dining Options: The family-friendly restaurant serves Chinese, Dutch, Indonesian, local, Asian, and international cuisines. Breakfast includes continental, American, buffet, full English/Irish, vegan, halal, and Asian options. Prime Location: Located 11 mi from Juanda International Airport, the hotel is near attractions such as Sharp Bamboo Monument (1.1 mi) and Pasar Turi Train Station (16-minute walk). Highly rated for staff and breakfast.

Couples in particular like the location – they rated it 9.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Airport shuttle
  • Family rooms
  • Private Parking
  • Non-smoking rooms
  • Fitness center
  • Tea/Coffee Maker in All Rooms
  • Bar
Doubletree by Hilton
Hotel chain/brand
Doubletree by Hilton

Property highlights

Top Location: Highly rated by recent guests (9.1)

Breakfast Info

Continental, Full English/Irish, Vegan, Halal, Asian, American, Buffet

  • Private parking at the hotel

Availability

Select dates to see this property's availability and prices

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Room Type
Number of guests
 
1 king bed
1 king bed
1 king bed
1 king bed
1 king bed
1 king bed
1 king bed
2 twin beds
2 twin beds
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Sustainability

This property has 3 third-party sustainability certifications.
ISO 14001:2015 Environmental management system
ISO 14001:2015 Environmental management system
Certified by: DEKRA Certification, Inc.
ISO 50001:2018 Energy management systems
ISO 50001:2018 Energy management systems
Certified by: DEKRA Certification, Inc.
ISO 9001:2015 Quality management systems
ISO 9001:2015 Quality management systems
Certified by: DEKRA Certification, Inc.

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

Paulus
Indonesia Indonesia
“In my situation, my daughter engagement party, the hotel very helpfull with two hours late check out.”
Teerasak
Thailand Thailand
“Everything is ok except the limited of elevator, there are 4 elevators but it can be used only 2 elevators.”
Giovanni
United States United States
“Food Buffet and A La Carte were really good. Great food selection. Incredible staff serve”
George
Canada Canada
“Lintang and all the hosts were phenomenal. They decorated my room the way I like it. Thank you so much for making my stay comfortable! I rate it 10/10!”
Arshan
Australia Australia
“Double Tree by Hilton is a brand name. people stay there for their value and status. we stayed there in a total of 4 segments. this was our first segment and 2nd time stay in total. we got an upgrade to a corner room which was more spacious than...”
Sarah
Singapore Singapore
“DoubleTree by Hilton is located quite within the attractions that we wanted to cover; even if the location is not walkable it is accessible by Gojek under half an hour. The hotel room is big and really comfortable, and the staff were really...”
Matthias
Indonesia Indonesia
“All very nice, location, room and breakfast. Wish we could have stayed longer.”
Rubywijaya
Indonesia Indonesia
“Room is clean and staff is very kind. Sufficient room for luggage and the view is nice. Overall service is good.”
Fares
United Arab Emirates United Arab Emirates
“I liked the room, the receptionist was good and offered some deals that I never used at all. Didn't try the facilities because I was outside until night time.”
Ignatius
Indonesia Indonesia
“Clean & well maintained room & facilities. Almost like brand new. The location is excellent, in the heart of Surabaya. minutes away from business & shopping area. Plenty good food nearby, Everything was just perfect”

Hotel area info

Restaurants

3 Restaurants On Site
Makan Kitchen
  • Cuisine
    Chinese • Dutch • Indonesian • International
  • Open for
    Breakfast • Brunch • Lunch • Dinner
  • Ambience
    Family-friendly • Traditional
  • Dietary options
    Halal • Vegetarian • Gluten-free
The Koffee Deli & More
  • Cuisine
    Local • Asian • International
  • Open for
    Brunch • Lunch • Dinner • High tea • Cocktail hour
  • Ambience
    Modern
  • Dietary options
    Halal • Vegetarian
Cloud 22 Rooftop Bar
  • Cuisine
    Local • International
  • Open for
    Dinner • Cocktail hour

House rules

DoubleTree by Hilton Surabaya takes special requests – add in the next step!
Check-in
From 2:00 PM
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 1 years
Crib upon request
Free
2 years old
Crib upon request
Free
Extra bed upon request
Rp 544,500 per child, per night
3+ years
Extra bed upon request
Rp 544,500 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBCash

The fine print

Must-know information for guests at this property

Dear Valued Guest,

We are glad to have you and thank you for staying with us.

Kindly be informed that Surabaya City Council will hold a street carnaval along Tunjungan Street which is dubbed as “Karnaval Nang Tunjungan.” The event is held on Sunday, October 30, 2022 from 2pm to 9pm. The event is open for public, you are welcome to join the event.

In conjunction with the event, Tunjungan Street will be temporarily closed for vehicle access from 00.01 am until 11.59pm on 30 October 2022.

Hotel guests will still be able to travel in and out through Jalan Gemblongan (coming to hotel) and from Jalan Tunjungan turns to Jalan Genteng Kali (for going out of hotel). Do expect heavier traffic along the way and please make ample time to travel during this event. Should you need any assistance, our security team is happy to help you on your way to or from the hotel.

Should you have any concerns or inquiries, please do not hesitate to let us know by dialing GSM mobile at +62 811 3200 5302, and we will be more than happy to assist you.

Thank you and we wish you a pleasant stay!