Biwa Tulum

–Great location - show map
+57 photos
Scored 8.8
Rated excellent

Staff

9.3

Property highlights

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Genius discounts at this property are subject to booking dates, stay dates, and other available deals.

About this property

Well located in the center of Tulum, Biwa Tulum provides air-conditioned rooms with free WiFi, free private parking and room service. This 4-star hotel offers a shared lounge and a concierge service. The hotel has a fitness center, year-round outdoor pool and terrace, and guests can enjoy a meal at the restaurant. At the hotel, each room has a city view, room desk, flat-screen TV, a private bathroom, bed linen, and towels. Rooms come with a coffee machine, while selected rooms come with has a balcony with chairs a kitchen with a fridge, a mini-bar and a stovetop. Guest rooms include a safety deposit box. You can play billiards at this 4-star hotel, and bike hire and car hire are available. Tulum Archaeological Site is 2.3 mi from Biwa Tulum, while Tulum Bus station is 0.6 mi away. The nearest airport is Cozumel International, 48 mi from the accommodations, and the property offers a paid airport shuttle service.

Couples in particular like the location – they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Free parking
  • Airport shuttle
  • Family rooms
  • Restaurant
  • Fitness center
  • Non-smoking rooms
  • Tea/Coffee Maker in All Rooms
  • Breakfast

Top Location: Highly rated by recent guests (8.6)

Breakfast Info

Breakfast to go

Free private parking available at the hotel

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Availability

Select dates to see this property's availability and prices

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Room Type
Number of guests
 
1 king bed
2 twin beds
Bedroom 1
1 queen bed
Bedroom 2
2 twin beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

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Guests who stayed here loved

Sumiko
United States United States
“My family enjoyed our stay at Biwa. The hotel is located near the main Downtown area, so we were able to walk there with our children to explore the downtown area. Many restaurants, convenience stores (OXXO and 7-Eleven), and stores are nearby, so...”
Octavio
Mexico Mexico
“It was fairly quiet. We loved the pool!! And the easy downtown access. Close to bus routes, eating and grocery.”
Sae
United States United States
“The staff was very nice, and the room was very spacious and clean! Breakfast at the cafe was fantastic! There are some good restaurants within walking distance.”
Chris
United States United States
“Great hotel. We've stayed a few times and Stephanie at the desk knows us now and is a friendly face after a long drive. The water pressure and temperature of the shower is amazing and the pool is great”
Francisco
Mexico Mexico
“Don Tomás is the best place to have breakfast early in Tulum”
Richard
United States United States
“BIWA Tulum is a great little hotel that provides excellent value. It is new, modern, super clean, and very professional for a small hotel. The developer has thought of everything to satisfy your needs. The room is very large and includes a...”
Cam
United States United States
“Great location nice pool, balcony and room was spacious. Walkable to to everything you need. Several food stands open late night within a couple blocks too. Great hotel.”
Nianna
United States United States
“Of the three hotels I've stayed at in Tulum, this is the only one I would return to. The staff was super friendly and helpful. My room was really nice and thoroughly cleaned every time I left. It included a mini-fridge, a microwave, and even...”
Behrang
United States United States
“The room was very big with a comfortable bed. Breakfast was amazing.”
David
United States United States
“Staff is very kind and responsive. This is a good location if you want to easily walk to Central Tulum but stay a few blocks from the noise and hustle and bustle there.”

Hotel area info

Restaurants

1 Restaurant On Site
Don Tomás
  • Cuisine
    Mexican • Local
  • Open for
    Breakfast • Brunch • Lunch
  • Ambience
    Family-friendly
  • Dietary options
    Vegetarian

Amenities of Biwa Tulum

Great facilities! Review score, 9.1

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Free parking
  • Airport shuttle
  • Family rooms
  • Restaurant
  • Fitness center
  • Non-smoking rooms
  • Tea/Coffee Maker in All Rooms
  • Breakfast

House rules

Biwa Tulum takes special requests – add in the next step!
Check-in
From 3:00 PM to 11:30 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 7:00 AM to 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 1 years
Crib upon request
Free
2 years old
Crib upon request
Free
Extra bed upon request
MXN 500 per child, per night
3+ years
Extra bed upon request
MXN 500 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBUnionPay credit cardCash

The fine print

Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Biwa Tulum of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.