Hotel El Refugio

–Great location - show map
+34 photos
Scored 8.6
Rated fabulous

Staff

8.9

You might be eligible for a Genius discount at Hotel El Refugio. To check if a Genius discount is available for your selected dates sign in.

Genius discounts at this property are subject to book dates, stay dates and other available deals.

About this property

Tucked away in the impressive Colca Valley, this rustic-style inn features thermal baths, one of them being covered, the others being opened, all of them, nestled in a majestic landscape with a view of the Colca river and dominants mountains. Rooms are styled with rustic walls in delicate pale olive shades, all of them having a view of the valley and the river. Each room has a small balcony or terrace where you can admire a splendid view. All rooms have modern private bathrooms. A full American breakfast is served in the Restaurant; this one features panoramic windows with views of the valley and serves local specialties. There is also a small central iron-cast fireplace. El Refugio is ideally located 500 metres from Chivay’s bus station.

Couples particularly like the location — they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Free parking
  • Non-smoking rooms
  • Room service
  • Restaurant
  • Family rooms
  • Bar

Property highlights

  • Top location: Highly rated by recent guests (8.9)

  • Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

American, Buffet

  • Free private parking available at the hotel

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Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
1 large double bed
or
2 single beds
2 double beds
1 single bed
and
2 double beds
1 extra-large double bed
1 single bed
or
2 double beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location

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Guests who stayed here loved

Christoph
Switzerland Switzerland
“Very nice accommodation by the river, very friendly staff.”
Ron
United Kingdom United Kingdom
“The breakfast was very good. We were quite sick after travelling to almost 5,000 metres altitude from Arequipa, the Dr was called out and he was very helpful. A lovely secluded location in nice countryside. Very good food and then staff were...”
Sunil
Australia Australia
“Friendly staff, Nice picturesque location. Hot springs are great.”
Andrea
United Kingdom United Kingdom
“Male concierge greeting us was lovely. And very informative. The sound of the river flowing around the property was amazing. The free use of the hot springs whilst being able to gaze out at the mountains. Lovely place.”
Andrea
United Kingdom United Kingdom
“Wonderful place in the wild. Really enjoyed the hot springs, even though they were not super hot. The dinner we had at the restaurant was very good! Staff was kind and welcoming”
Nicole
Australia Australia
“Beautiful property with hot pools - stunning location and close to the most beautiful places to visit around the Colca Canyon. Basic but comfortable rooms, good restaurant, overall very happy.”
Sue
Australia Australia
“The property is like a hidden oasis. Right by a river, it’s peaceful and relaxing. The hot pools are lovely and the room was comfortable and quiet. The staff are warm and helpful - a big shout out to Abad on reception and Entulio in the...”
Sofia
United Kingdom United Kingdom
“Location is stunning. It is by the river, nice and quiet. Beautiful views. Room was big and comfortable. The beds were great. The dinner at the hotel's restaurant and the service was really nice. The thermal water pool was great.”
Dave
New Zealand New Zealand
“Beautiful setting and well appointed facilities. Good breakfast and amazing dinner menu. thermal pools were nice but not hot, just warm.”
Tali
Israel Israel
“Beutiful place. Beutiful hotel. Nice and helpful staff.”

Hotel surroundings

Restaurants

1 restaurant on site
Restaurante #1
  • Cuisine
    Local • International
  • Open for
    Breakfast • Lunch • Dinner

House rules

Hotel El Refugio takes special requests - add in the next step!
Check-in
From 13:00 to 20:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 05:30 to 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 1 year
Cot upon request
US$8 per child, per night

Prices for cots are not included in the total price, and will have to be paid for separately during your stay.

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardDiners ClubCash

The fine print

Need-to-know information for guests at this property

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 10%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented. Please note both documents are required for fee exemption

Foreign business travellers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.

If foreign guests share a room with Peruvian guests, then the extra tax (IVA) must be paid.

Children up to 7 years old can stay for free with their parents as long as they use existing bedding, no extra bed or breakfast included. Children from 8 to 12 years old can stay with their parents using the existing beds and paying the child rate, which does not include an additional bed, if it includes breakfast. Children 13 years and older are considered adults.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel El Refugio in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.